The gondolas attached to buildings in Greeenvale occasionally come loose and their ropes start hitting windows and aircons. This is happening again in Greenwood at the moment. I have complained before. It seems they are not being used at all.
I left my bag pack at the bus from DB to Tung Chung yesterday around 9PM. Brand is Ogio black color.. Can you check for me ? Otherwise where I can ask lost and found of DB bus
My son left his backpack on DB01R bus and we called this 24hrs hotline number. Within 15 minutes they called me back that they have found the bag and i got it back shortly after. Very efficient and reliable service. Thank you
Hi. I’m using Samsung note 9, your application does not work for the Taxi section of the application. the selection of pickup and destination does not ”present itself. Please fix. This has persisted now for months. Software version is updated. Mobile 9.0 android.
On 3.6.19 (Monday), I waited for 20 minutes from 9:30pm to 9:50pm at the new bus stop near the pier for a T9 to Crestmont. The bus finally arrived at 9:50pm. The driver told me that it started from Chianti at 9:35pm. It took about 15 minutes to get to the new bus stop. What about the 9:25pm bus from Chianti? It should have arrived at the new bus stop at 9:40pm. But there was no T9 from 9:30pm to 9:50pm at the new bus stop near the pier. Why? The waiting time for T9 from Chianti is longest amongst the local bus routes. Why? Please re-schedule.
Yesterday, on June 10, 2019 left a Samsonite cabin-trolley, dark blue, textile fabrics in the bus from DB to Tung Chung. Who has taken/seen it or knows more about it?
The T9 bus route has not been followed accordingly. In two inatances I had to wait for the T9 (Caperidge drove to DB north plaza) for more than 20 minutes
Schedule says it was supposed to leave initial point at 21:25, 21:35 and 21:45
I was on the new bus stop place bu 21:30 but the next bus only came at 21:49
Location: TC Temporary Bus Terminus
Date: 3 Nov, 2019
Time: 14:05 departure, arrival at TC Temporary Bus Terminus at 14:12
Description: Response required:
1. unknown bus driver driving vehicle VU4770 skipped stop, TC Temporary Bus Terminus, without even attempt to load excessive waiting passengers, providing that the single decker bus was enough space to load more passengers while I witness there were passengers siting on ground in front of vehicle. Escalation required.
2. Bus operator shows insufficient capacity dealing with mass crowd transportation. Even providing two single decker buses serving continually in 15 minutes inter-vert.
The transportation with the Vans here in DB is not working well. We have to wait more than 20 minutes every time until we get a car. Can you guys check if the number of cars for the population actually living in DB is enough?
There are NOT enough hire car available in discovery bay during peak periods we are trying to move furniture around Discovery Bay and have been stranded for hours because all the bookings are full. We end up carrying the furniture home.
Hello, last Saturday 16 January 2021 I lost my black iPhone X and black Prada sunglasses on the DB plaza. If anyone has any found them please get in touch.
I waited for almost an hour for bus from Central to DB.. Because i dint catch the 3am night bus i wait until 4am but the bus dint come. I try my luck to wait until 5am as what schedule say so.
It is totally unacceptable that passengers are waiting for the bus in 35C weather and the buses are with the engine running and everyone is breathing the smoke of the buses and the heat they give off that makes it seem like it is 50C. Look a little more for the environment and people’s health.
The arrangement of DB transportation has the worse management in the world. Other than all the terrible bus schedules, they are also very inconsiderate. I took the DB03R 12:10 today (8 July), & it’s 33C outside with midday sun. The bus arrived at Sunny Bay around 11:55. After all the passengers are off boarded, driver drove to the other side of the bus stop (by B5). Everyone had to wait under the sun until 12:07. The engine was on while it’s parked away from the stop. Instead of leaving your residents under the heat and sun ( there was a senior gentlemen waiting to get on the bus), can’t the company be a bit more flexible and compressionate to allow passengers to be on board earlier.
The number 2 and 3 bus schedule doesn’t make sense. On weekends, the busses don’t sync with ferry schedules – I’ve missed multiple ferries despite running to the pier. On weekdays, why are there only 3 buses an hour during rush hours 6-7pm? The bus schedule doesn’t sync with neither ferry (waiting 10 min+ after getting off ferry) or tung chung/sunny Bay buses. If I take then 6:50pm DB03R bus, I won’t be able to make the 7:08pm number 2 bus, and have to wait 20minutes for the 7:28pm bus. Please spend more time in scheduling the buses. They need to be more frequent and better synced with the rest of transportation. DB is inconvenient enough already.
I left my gray bag at 299x bus going to shatin terminal just this afternoon.we get down in shatin terminal around 6pm.please contact me in this number 53181641.thanks
Water works on the way to DB, road closed.
No indication anywhere, taxi had to turn around to tung chung. Extra cost could have been avoided with decent signing.
19 thoughts on - 24-hour Customer Service Hotline
The gondolas attached to buildings in Greeenvale occasionally come loose and their ropes start hitting windows and aircons. This is happening again in Greenwood at the moment. I have complained before. It seems they are not being used at all.
I left my bag pack at the bus from DB to Tung Chung yesterday around 9PM. Brand is Ogio black color.. Can you check for me ? Otherwise where I can ask lost and found of DB bus
My son left his backpack on DB01R bus and we called this 24hrs hotline number. Within 15 minutes they called me back that they have found the bag and i got it back shortly after. Very efficient and reliable service. Thank you
Hi. I’m using Samsung note 9, your application does not work for the Taxi section of the application. the selection of pickup and destination does not ”present itself. Please fix. This has persisted now for months. Software version is updated. Mobile 9.0 android.
On 3.6.19 (Monday), I waited for 20 minutes from 9:30pm to 9:50pm at the new bus stop near the pier for a T9 to Crestmont. The bus finally arrived at 9:50pm. The driver told me that it started from Chianti at 9:35pm. It took about 15 minutes to get to the new bus stop. What about the 9:25pm bus from Chianti? It should have arrived at the new bus stop at 9:40pm. But there was no T9 from 9:30pm to 9:50pm at the new bus stop near the pier. Why? The waiting time for T9 from Chianti is longest amongst the local bus routes. Why? Please re-schedule.
Yesterday, on June 10, 2019 left a Samsonite cabin-trolley, dark blue, textile fabrics in the bus from DB to Tung Chung. Who has taken/seen it or knows more about it?
The T9 bus route has not been followed accordingly. In two inatances I had to wait for the T9 (Caperidge drove to DB north plaza) for more than 20 minutes
Schedule says it was supposed to leave initial point at 21:25, 21:35 and 21:45
I was on the new bus stop place bu 21:30 but the next bus only came at 21:49
Please advise asap
Location: TC Temporary Bus Terminus
Date: 3 Nov, 2019
Time: 14:05 departure, arrival at TC Temporary Bus Terminus at 14:12
Description: Response required:
1. unknown bus driver driving vehicle VU4770 skipped stop, TC Temporary Bus Terminus, without even attempt to load excessive waiting passengers, providing that the single decker bus was enough space to load more passengers while I witness there were passengers siting on ground in front of vehicle. Escalation required.
2. Bus operator shows insufficient capacity dealing with mass crowd transportation. Even providing two single decker buses serving continually in 15 minutes inter-vert.
Look forward for your reply
The transportation APP is not working for android. Can you guys update that?
The transportation with the Vans here in DB is not working well. We have to wait more than 20 minutes every time until we get a car. Can you guys check if the number of cars for the population actually living in DB is enough?
There are NOT enough hire car available in discovery bay during peak periods we are trying to move furniture around Discovery Bay and have been stranded for hours because all the bookings are full. We end up carrying the furniture home.
I’m a helper of Minjoon Choi he left the school bag in Db01R just now.Pls let me know if somebody found it.
Hello, last Saturday 16 January 2021 I lost my black iPhone X and black Prada sunglasses on the DB plaza. If anyone has any found them please get in touch.
I waited for almost an hour for bus from Central to DB.. Because i dint catch the 3am night bus i wait until 4am but the bus dint come. I try my luck to wait until 5am as what schedule say so.
It is totally unacceptable that passengers are waiting for the bus in 35C weather and the buses are with the engine running and everyone is breathing the smoke of the buses and the heat they give off that makes it seem like it is 50C. Look a little more for the environment and people’s health.
The arrangement of DB transportation has the worse management in the world. Other than all the terrible bus schedules, they are also very inconsiderate. I took the DB03R 12:10 today (8 July), & it’s 33C outside with midday sun. The bus arrived at Sunny Bay around 11:55. After all the passengers are off boarded, driver drove to the other side of the bus stop (by B5). Everyone had to wait under the sun until 12:07. The engine was on while it’s parked away from the stop. Instead of leaving your residents under the heat and sun ( there was a senior gentlemen waiting to get on the bus), can’t the company be a bit more flexible and compressionate to allow passengers to be on board earlier.
The number 2 and 3 bus schedule doesn’t make sense. On weekends, the busses don’t sync with ferry schedules – I’ve missed multiple ferries despite running to the pier. On weekdays, why are there only 3 buses an hour during rush hours 6-7pm? The bus schedule doesn’t sync with neither ferry (waiting 10 min+ after getting off ferry) or tung chung/sunny Bay buses. If I take then 6:50pm DB03R bus, I won’t be able to make the 7:08pm number 2 bus, and have to wait 20minutes for the 7:28pm bus. Please spend more time in scheduling the buses. They need to be more frequent and better synced with the rest of transportation. DB is inconvenient enough already.
I left my gray bag at 299x bus going to shatin terminal just this afternoon.we get down in shatin terminal around 6pm.please contact me in this number 53181641.thanks
Water works on the way to DB, road closed.
No indication anywhere, taxi had to turn around to tung chung. Extra cost could have been avoided with decent signing.
Unacceptable…