
How to choose an international removal company that you can rely on, and what questions you need to ask
How to choose an international removal company that you can rely on, and what questions you need to ask
Surveys show that moving home is more stressful than going through a break-up or divorce, getting married or having children. Of course, the anxiety is compounded if you are moving overseas. Finding a firm you can trust with your precious belongings means you have one less thing to worry about in the lead-up to a move. So how do you go about it?
1. Do your research. Talk to friends who have recently moved overseas and ask them for recommendations. You can also look to the testimonials on removal company’s websites to get feedback from former customers. Once you’ve selected a few firms that seem to suit your needs, request an estimated quote and pre-move survey. During the survey, which takes place at your home, you will get an understanding of what each firm provides – and meet the people who will be in charge of your shipment. Selecting the right relocator can take time, so try to start the process a couple of months ahead of your move date.
2. Go with your gut. You need to have faith in the removal company that will be making your shipment, so it’s important to monitor the staffs’ responsiveness and efficiency from the get-go. How was the initial call? Were the team conducting the pre-move survey professional and polite? Were they friendly, well-organised and uniformed?
3. Check the fine print. All international relocators provide insurance for the goods they ship but it’s important to check exactly how much coverage is provided. For your own peace of mind, you may find you need to arrange extra cover with your own insurance company. It’s also important to ask about storage. Does the firm you are talking to have storage facilities both in Hong Kong and at your destination? What are the additional charges involved if your move-in date is pushed back and you need to store your belongings for longer than expected? Equally important: if a shipment is delayed, will you be compensated? Ask too about the procedure should you need to make a complaint. Reputable firms have a membership with a removals trade association or organisation; these organisations have dispute resolution procedures in place to resolve any matters that give you cause for complaint.
4. Get the details taken care of. Be sure to choose a removals firm with a global presence that can handle all aspects of your move. Your relocator will need to be able to deal with all the logistics of a move, including overseas customs regulations and security requirements. But what if you need more assistance? The bigger firms will be able to provide additional services, from pet relocation, to helping you find a new school for your kids, or organising your immigration paperwork and visas.
5. Let them wrap it up. At the end of the day, the most important thing is that your shipment arrives safely and undamaged. You need a team of expert packers who have been properly trained. Make sure your relocator also has the specialist packing materials required – and a team at your destination to help you unpack your new home.