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Hong Kong airport baggage claim wait more than 90 minutes

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Travellers are waiting more than an hour and a half to collect baggage at Hong Kong International Airport, the Legislative Council has been told.

A question was raised by LegCo member Yiu Si-wing who said he had received complaints about the delivery of bags from aircraft to the Baggage Reclaim Hall.

He said travellers had complained it was taking increasingly longer over the years, and up to 90 minutes in some cases.

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He said the percentages of bags being delivered to the Baggage Reclaim Hall between 20 to 40 minutes after landing lagged the 2010-11 levels of 98.1 per cent and 96.9 per cent.

He queried whether the Airport Authority Hong Kong had a baggage performance pledge, particularly in light of the construction works to expand the airport.

Secretary for Transport and Housing Professor Anthony Cheung Bing-leung responded, saying Hong Kong’s airport was one of the busiest in the world, with more than 1100 flights and 170,000 passengers each day.

He said the Airport Authority was committed to baggage handling service quality and had put extra resources in place to improve efficiency.

This included increasing the number of “dollies” a baggage tractor can tow from four to six last year. They were also training more tractor drivers.

He said the performance benchmarks aimed to have all baggage at the Baggage Reclaim Hall within 20 to 40 minutes, but that factors such as weather conditions could have an impact.

Picture courtesy Wikimedia Images

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